Getting help with identity verification

Some customers are contacting us to get help with completing identity verification and filing their confirmation statement.

For more information about how and when to verify your identity, go to our identity verification guidance collection on GOV.UK.

If you still need help, here are some top tips to help you before contacting us.

Check when you need to file your company’s confirmation statement

Before you file your next confirmation statement you must:

check that the details we hold for you and your company are correct
update your records if any information is incorrect or out of date
make sure every company director has verified their identity and got their Companies House personal code
include the personal code for each director in your company’s confirmation statement

Your confirmation statement will be rejected if you have not completed these steps.

You will not be able to file your confirmation statement if any of your directors’ dates of birth are incorrect or do not match the details held on the Companies House register.

If someone else files your confirmation statement, all directors must share their personal codes with them so they can include the details in your company’s filing.

If you’ve already verified your identity, you do not need to do it again – but you must provide your personal code for each role you hold.

Company secretaries do not need to verify their identity.

People with significant control (PSCs)

People with significant control (PSCs) also need to provide their personal code by their due date using a separate service – Provide identity verification details for a person with significant control (PSC). Check the Companies House register to see the due dates for each role you hold.

If your company directors are also PSCs of the company, they only need to verify their identity once – but you must provide their personal code twice, once as a director on the confirmation statement, and once as a PSC using the Provide identity verification details for a PSC service.

You do not need to provide your personal code for any other filings at this time, including annual accounts.

Watch our video guides for providing your personal code:

Read our guidance on GOV.UK for more information on when you need to verify and provide your personal code.

How to find your Companies House personal code

We’ve published detailed guidance on GOV.UK about where to find your personal codes for identity verification.

Make sure your personal details held by Companies House match your identity documents

Before providing your personal code, make sure the personal details held by Companies House (such as your date of birth) match the details on the identity documents you used to verify your identity.

If the wrong date of birth has been provided to Companies House, a director or PSC will not be able to complete identity verification until it has been corrected. Corrections can take up to 20 working days to process, so it’s important to check this early.

Find out how to correct a date of birth, or how to tell us about any other changes.

You’ll need to wait until the register shows the update before providing your personal code.

Accessing your WebFiling or Companies House account

If you have a WebFiling account and a Companies House account for the Find and update company information service, make sure you use the same email address for both accounts. If both email address are not the same, you’ll need to change one of them so they match.

When you sign in to your WebFiling account, you’ll be redirected to connect your account with GOV.UK One Login.

If you:

have a GOV.UK One Login, you’ll be able to sign in and connect your account
do not have a GOV.UK One Login, you’ll be prompted to create one
have a Companies House account for the Find and update company information service that you have not connected with GOV.UK One Login, you’ll be able to connect both accounts at the same time

If you share a WebFiling account with others, only one person can connect each WebFiling account to their GOV.UK One Login. Anyone who shares access to these accounts will need to create their own GOV.UK One Login, using a different email address. They will no longer be able to access the company’s information in the previously shared accounts.